Earlier this week, we had reported about a problem with the recently launched Windows Phone 7 handset – Dell Venue Pro – that made it difficult for users to connect to secure Wi-Fi networks. Back then, we had noted that some users got unofficial acknowledgements about the issue from Microsoft Store execs. Now, in a blog post on the company website, Dell has confirmed the problem. A company representative writes,
“We have confirmed that the Wi-Fi connectivity issue that was reported in blogs like Boy Genius Report and Ubergizmo resulted from a software glitch during Dell’s manufacturing process. The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7 one. Customers who purchased Venue Pro smartphones on Monday or Tuesday (November 8 or 9) at a Microsoft Store and who are experiencing the protected Wi-Fi network connectivity issue also have the option of bringing your phone back to the Microsoft Store for an exchange, beginning at the end of next week. Your new phone will fix the Wi-Fi issue as well.”
Read the last line of the above paragraph? You can take your problematic phone to a Microsoft Store starting the end of next week for an exchange.