Motorola Droid Pro Corporate Sync Push Not Working For Many Users

A number of Motorola customers who have purchased a Droid PRO, Droid X or Droid 2 have been complaining that the corporate sync email data push functionality on their device has not been working as advertised. According to complaints noted on the Motorola support forums, their phones do not seem to be pushing new emails even when they are explicitly set to carry out the function. Considering that these handsets are primarily seen as Blackberry alternatives for the corporate customer, the lack of proper email push functionality could be a huge deal breaker.

Here are some complaints that could explain the issues better

“I’ve confirmed my settings and I have “Data push” checked, I do NOT have “Sync over WiFi only” checked. I’m runnning the “performance” battery setting and my company uses Exchange 2003 (v6.5), Build 7638.2: Service Pack 2. My phone, Droid Pro, is running Andriod 2.2; version 2.26.2.XT610.Verizon.en.US. Mail is not “pushed”, I have to open the mail app and then, and only then, will it begin to sync. Once I leave the email app, I no longer get pushed email.”

“Well, I swapped the Pro for the Droid X yesterday (due to tiny keyboard and screen size) and exchange works with the same effectiveness…NONE. In fact, I disabled “push” and set fetch to 15 minutes. I did this 30 minutes ago, I’ve received 12 emails on Outlook and my phone still has not synced. So Push doesn’t work and Fetch doesn’t work…this is consistent with the Pro last week and now the X…both running Blur over 2.2. So basically, I’m having to manually sync my corporate email…”

Motorola has said that they have been working to replicate this issue at their end and thereby resolve the same. But considering that the issue is so widespread, it is surprising that none of the handsets tested by Motorola engineers at HQ seem to be able to helping in troubleshooting the problem.

We will let you know when a fix comes available.

Push Email Problem On iPad

Users have been noticing several issues with the iPad. Some of the prominent issues are with Wi-Fi connectivity and over-heating. However the iPad seems to be having problems in a few other areas too.

Users have been noticing on the Apple support forum that the iPad Wi-Fi model does not seem to be supporting push email for clients like Yahoo. A new iPad user writes,

“With iPad, there appears to be no way to set up push email for Yahoo. My iPhone does it no prob, but there is not even an option for Yahoo push, only fetch and manual.”

It is not clear if the issue is just with the Yahoo IMAP or with other third party email servers as well. Also, we wonder if this issue will persist with the 3G version of iPad as well. There has been no response from Apple so far on the issue.

[via Apple Tech]