Over the weekend, a number of Notion Ink customers who had pre-ordered an Adam begain raising concerns about the possible disparity between the advertised and real nature of the display. A member of the NotionAddicts forum wrote about a response from the Notion Ink support team that read,
“The Device would come with a Screen Protector which is Matted and scratch Resistant.
The Bare Screen is glossy but is not scratch resistant”
This response gave way to a lot of concerns that Adam, unlike advertised, may not carry a matte display and could instead come simply with an optional screen protector that would offer a matte finish.
If you are one of those concerned about this specification, Rohan Shravan from Notion Ink has offered his clarification on the blog. He writes,
“Adam comes with 2 layers of Matte Surfaces, one on the LCD screen, other through the Matte Screen protector on the outside Glass. Inside layer cuts the gloss on the LCD layer and colors are not washed out. For the outside glass we are using specially designed matte covers which users at their end can decide to use or not. It is finger stain resistant (oil component) and has same matte properties as on the LCD. The glass in itself is further scratch resistant.”
Shravan’s clarification should put any doubts about the nature of the display to rest. We however wonder if customer support – accused by many as inconsistent – will continue to remain Notion Ink’s Achilles heel. With the first batch of devices expected to be shipped starting later this week, we hope Notion Ink sorts out this problem before the company opens up for the next set of pre-orders.