Apple Gadgets

New Apple TV Taking Too Long To Stream HD Rentals, Claim Users

A number of users who have purchased the new Apple TV have been reporting that they have been experiencing trouble with loading HD rentals on to their television. Apparently, loading such rentals takes the user to a window that shows a message that reads, “Ready to load in ___ minutes“. While a few minutes of delay is anticipated considering the time required to buffer movie streams, users report having seen time as long as 3000 minutes.

Here are some excerpts from the Apple Support forum

“I wanted to create this topic to ask if others are running into the same issues I am with streaming rented HD movies. I go to play the rented HD movie and am transferred to a screen that says “Loading….” for about a minute or two. Then, that message is replaced with one that says “Ready to play in xxx minutes”…with horribly long times listed (my movie was rented last night, and as of this evening, it shows “Ready to play in 232 minutes”).”

“i’m having the same problem with both HD and standard def movies. At one point, the HD movie was going to take over 3,000 minutes to load. The AppleStore says they will replace my Apple TV with another, but now I’m not certain that the problem will be fixed. I’m using a Comcast connection which Comcast says is high speed. “

“Im seeing some shows downloading fine, while others have massive delays. For instance WKRP episode one started almost instantly, while the new Wolfman movie was 130 minutes delay. To further test my network, while the Wolfman delayed, I opened netflix on the apple TV and ran several movies without issue. This tells me the problem is on Apples end.”

“This is incredible. I am also a victim in the false advertising of renting movies on demand. Has anyone verified that the charge was actually made on the credit card even though the movie never streamed?
Has anyone heard back from apple? What are we to do? “

Some users have reported that they have seen improvements after subscribing to a higher speed plan. But the issue seems to persist for a wide majority of the rest. Apple is yet to acknowledge this issue. We will let you know of resolutions if any when we get to know more about this.

3 replies on “New Apple TV Taking Too Long To Stream HD Rentals, Claim Users”

Trying to rent a movie “True Story” this morning as I have done several times in the past. All of a sudden Apple TV is telling me it will take up to 4 hours then 6 hours to load. Thing is it started playing the movie then quit and told me I had to lower my resolution. Ok I did although I never had to before. I have uverse high speed internet and a new Sony TV high resolution so why am I just now having this problem

I have owned every generation of Apple tv units and they all suck. I thought the new fat model with more memory would cure this endless delay before playing movies and tv shows – but nope – absolutely junk. Ihave amazon fire boxes and they never have any delay loading videos.

The fix is to unplug the stupid apple tv box and then plug it back in and the delay will disappear for a few days.

Clearly the box doesn’t know how to clear uts memory – a crappy incompetent system design and it has nothing to do with your wi fi speed.

Also forget about watching hi def content- it will take hours to load. Change the setting to standard resolution on settings.

Thry just need to buffer a few minutes of content and then let it display what it has downloaded – hard understand how Apple executives are screaming at their engineers to fix this – but then these same bozos actually think Siri is usable – compared to Amazon Alexa it is stupid.

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