A number of users who have purchased the new Apple TV have been reporting that they have been experiencing trouble with loading HD rentals on to their television. Apparently, loading such rentals takes the user to a window that shows a message that reads, “Ready to load in ___ minutes“. While a few minutes of delay is anticipated considering the time required to buffer movie streams, users report having seen time as long as 3000 minutes.
Here are some excerpts from the Apple Support forum
“I wanted to create this topic to ask if others are running into the same issues I am with streaming rented HD movies. I go to play the rented HD movie and am transferred to a screen that says “Loading….” for about a minute or two. Then, that message is replaced with one that says “Ready to play in xxx minutes”…with horribly long times listed (my movie was rented last night, and as of this evening, it shows “Ready to play in 232 minutes”).”
“i’m having the same problem with both HD and standard def movies. At one point, the HD movie was going to take over 3,000 minutes to load. The AppleStore says they will replace my Apple TV with another, but now I’m not certain that the problem will be fixed. I’m using a Comcast connection which Comcast says is high speed. “
“Im seeing some shows downloading fine, while others have massive delays. For instance WKRP episode one started almost instantly, while the new Wolfman movie was 130 minutes delay. To further test my network, while the Wolfman delayed, I opened netflix on the apple TV and ran several movies without issue. This tells me the problem is on Apples end.”
“This is incredible. I am also a victim in the false advertising of renting movies on demand. Has anyone verified that the charge was actually made on the credit card even though the movie never streamed?
Has anyone heard back from apple? What are we to do? “
Some users have reported that they have seen improvements after subscribing to a higher speed plan. But the issue seems to persist for a wide majority of the rest. Apple is yet to acknowledge this issue. We will let you know of resolutions if any when we get to know more about this.