A number of Motorola customers who have purchased a Droid PRO, Droid X or Droid 2 have been complaining that the corporate sync email data push functionality on their device has not been working as advertised. According to complaints noted on the Motorola support forums, their phones do not seem to be pushing new emails even when they are explicitly set to carry out the function. Considering that these handsets are primarily seen as Blackberry alternatives for the corporate customer, the lack of proper email push functionality could be a huge deal breaker.
Here are some complaints that could explain the issues better
“I’ve confirmed my settings and I have “Data push” checked, I do NOT have “Sync over WiFi only” checked. I’m runnning the “performance” battery setting and my company uses Exchange 2003 (v6.5), Build 7638.2: Service Pack 2. My phone, Droid Pro, is running Andriod 2.2; version 2.26.2.XT610.Verizon.en.US. Mail is not “pushed”, I have to open the mail app and then, and only then, will it begin to sync. Once I leave the email app, I no longer get pushed email.”
“Well, I swapped the Pro for the Droid X yesterday (due to tiny keyboard and screen size) and exchange works with the same effectiveness…NONE. In fact, I disabled “push” and set fetch to 15 minutes. I did this 30 minutes ago, I’ve received 12 emails on Outlook and my phone still has not synced. So Push doesn’t work and Fetch doesn’t work…this is consistent with the Pro last week and now the X…both running Blur over 2.2. So basically, I’m having to manually sync my corporate email…”
Motorola has said that they have been working to replicate this issue at their end and thereby resolve the same. But considering that the issue is so widespread, it is surprising that none of the handsets tested by Motorola engineers at HQ seem to be able to helping in troubleshooting the problem.
We will let you know when a fix comes available.