Microsoft Kinect does not launch until November 4 in the United States. But a select few customers who have already received their goods ahead of the launch day are complaining that they are noticing an error while updating the software. Users connecting the new Kinect to their XBox are prompted with a message that says that an update is required. Apparently, the update file being pushed is not the latest version and misses key components thereby temporarily making access to XBox Live unavailable.
In a statement acknowledging the issue, Microsoft has noted,
“Due to a retailer error, a very small number of customers were shipped copies of a Kinect game ahead of launch. Since Kinect does not launch until Nov. 4 in the United States, customers who insert the game into their console before then will be temporarily unable to access Xbox LIVE. The retailer is contacting affected individuals directly to warn them of this situation.”