Apple Mobile

iPhone 4 Slow Upload Speed Issue – AT&T Clarifies Software Defect

How many issues can the newly launched iPhone 4 potentially have? Don’t try to answer that question.

Users have been complaining of late that their new iPhone 4 did not allow them to upload content at a speed above 100kbps. While all the issues so far have rested with Apple, this is possibly the first iPhone 4 issue where the culprit appears to be AT&T.

Ma Bell has now responded to the complaints. In a statement released to the media yesterday, AT&T has acknowledged the issue and has noted that this was as a result of a software bug in the Alcatel-Lucent equipment that affected users in certain markets under certain conditions. Ok, so the problem is not actually with AT&T but their equipment partners.

AT&T and Alcatel-Lucent jointly identified a software defect – triggered under certain conditions – that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices.

Have you been facing this issue? Do you see any improvement in speed now? Please tell in the comments.

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