iPad Wi-Fi Issues : Apple Support Offers Solutions

Soon after the iPad launched earlier this month, we had heard an overwhelming number of new iPad users complain about problems that their device had with detecting Wi-Fi connections in the network. The problem, it was presumed, was because of the back casing that prevented proper signal transfer. Later that week, Apple issued a two step resolution procedure:

  • Create separate Wi-Fi network names to identify each band. This can be done easily by appending one or more characters to the current network name. Example: Add a G to the 802.11b/g network name and an N to the 802.11n network name.
  • Ensure that both networks use the same security type (WEP, WPA, WPA2, and so on)

Now, users who have spoken to the Apple support team have reported additional resolution suggestions offered. Here are a few

  • Turn off Wi-Fi, turn off the device and reboot.
  • There are increased likelihoods of problems being noted on secure networks. If you have a secure network, try working on open networks like from McDonald’s.
  • Confirm if other devices work properly from the location. If so, then try a system restore. Apple Support apparently claims that 30%-40% of Wi-Fi issues are resolved by this step.
[via Apple Support]

5 thoughts on “iPad Wi-Fi Issues : Apple Support Offers Solutions”

  1. I have the 64GB iPad ordered on-line and delivered to my home. I do not have the issues many describe about signal strength. Mine will connect to my home wifi just fine. My problem is connecting to Sprint/Sierra wireless Overdrive (mobil wifi. Connects just fine then is continually thrown off ever 2-7 minutes, and after 1 or 2 will no longer let you back on, then you have to go in and ignore the router and reconnect to start the process again. I talked with Apple iPad support (Greg) who told me the connect problem is Sprint’s since I could connect to other wifi ok and Apple would not be working on it. “Not possible to worry about all the devices out there”. Disappointing.

  2. Did you try connecting your iPhone or other devices to your Mi-Fi? If you face the issue with these other devices as well, the problem could be with your Overdrive..

  3. My Apple computer connects. Friend’s smart phones on Verison and Sprint and ATT connect. PC computer connects. iPad does not.

  4. You should probably talk about this as well to the support., if you haven’t already..Sure looks like an issue with the iPad.

    Also, since you said the MiFi connects well with iPad only to disconnect after few minutes, I’m curious to know if you have tried connecting to the device for a long enough period to know if the issue is not with the Overdrive

  5. If everything I have and everything my friends have connect, and only the iPad does not, I don’t think it is the Overdrive. It’s the iPad and Apple plans to do nothing. Apple says get Sierra/Sprint to modify their software to accept Apple.

Comments are closed.