Nokia Announces Wage Revision For India Workers

Following the two day strike instituted by the Nokia India Employees Progressive Union (NIEPU) earlier this month, the management has agreed to revise the wages of its employees at its plant in Sriperambudur near Chennai. According to the announcement, the revised wages will increase employee compensation by between Rs.6100 ($129) and Rs.10,000 ($211) based on […]

Following the two day strike instituted by the Nokia India Employees Progressive Union (NIEPU) earlier this month, the management has agreed to revise the wages of its employees at its plant in Sriperambudur near Chennai.

According to the announcement, the revised wages will increase employee compensation by between Rs.6100 ($129) and Rs.10,000 ($211) based on seniority. The Sriperambudur plant produces between 500,000 to 800,000 handsets every day and stalling of work due to strikes could cost the company as much as $76 million per day. As part of the deal worked out between the management and workers, 48 employees who were earlier suspended have also been reinstated. The deal is expected to benefit 3826 employees in the company’s Sriperambudur plant.

Incidentally, Nokia stocks in NYSE (NYSE:NOK) have taken a tumble in the past day dropping by as much as 2.11%. The stocks have recovered in the pre-market though and is presently valued at 9.11.

Steve Jobs – The Artful Dodger’s Guide To Crisis Management

Love him or hate him, you just have to give in to the fact that Apple is 99% Steve Jobs and 1% Engineers, marketers and PR put together. The success of Apple as a company, and iPhone/iPad/iPod as products is simply so heavily reliant on the trust that people have on Jobs. He is God, […]

Love him or hate him, you just have to give in to the fact that Apple is 99% Steve Jobs and 1% Engineers, marketers and PR put together. The success of Apple as a company, and iPhone/iPad/iPod as products is simply so heavily reliant on the trust that people have on Jobs. He is God, say some and others (me included) believe in the reality distortion field that seemingly surrounds Jobs.

While that has helped Apple as a company in successfully taking on the various market leaders, it has once again come to the forefront this week when Apple’s brand value was at stake. So how did Steve Jobs use the reality distortion effect to keep the Apple brand spotless? Here is a recap of the various things Jobs said over the past one month.

Late June – when the issue was reported first
“Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world”

Apple Internal Memo- In response to demand for Free bumpers
“We ARE NOT appeasing customers with free bumpers – DON’T promise a free bumper to customers…[And] ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it…Do not perform warranty service.”

Steve Jobs’ success comes from his ability to get the audience swaying to his tunes during presentations – a trait I honestly admire. And that has now helped the company once again in tackling the crisis.

So this is how it rolled out on Friday morning

Step 1 : Speak about the success of your product
Step 2 : Trivialize the issue so much that you start wondering if the issue was actually blown up so much disproportionately
Step 3 : Tell how much you love your customers. How revenues and balance sheets are nothing compared to the love they show you. And how you would throw away anything free just to get them happy. At this point, customers actually start wondering if Apple is doing them a favor by offering a free case to each of these 3 million users even though just 0.5% of the population is affected. This company must be a charity when it comes to customer-love!

So there you go. Imagine how Microsoft would have tackled the same issue.

Step 1 : Agree there is a problem
Step 2 : Offer a free bumper fix as solution

See there, it is not too different, but people would actually come back complaining about how they wouldn’t want a life support case to keep their device running and how Microsoft makes shitty products with an equally awful customer service (who wants a pink bumper on top of a phone that cannot make calls!)

Like I told you earlier – Apple is 99% Steve Jobs and 1% everybody else.

Infosys Green Channel To Hire Ex-Employees

Have you worked with Infosys before? India’s largest software exporter by sales may be interested in hiring you back. The Bangalore based company has instituted a program called “Green Channel” that is aimed at getting former employees back into the fold. The new program is to reduce the time and resources spent in hiring and […]

Have you worked with Infosys before? India’s largest software exporter by sales may be interested in hiring you back. The Bangalore based company has instituted a program called “Green Channel” that is aimed at getting former employees back into the fold. The new program is to reduce the time and resources spent in hiring and training new employees.

According to reports on the WSJ, the post-recession period is seeing an increased level of technology spending by global firms that has put a huge strain on the talent demand among ITES firms. Consequently, firms such as Infosys are learned to be looking at newer ways to maintain a regular pool of talent.

Other rival firms including Tata Consultancy Services and MphasiS too have instituted similar homecoming programs to win talent back.

Google SME Business Consulting Sees Success

India has not enjoyed high internet penetration levels – though in absolute terms, the country is still among those nations with the highest number of internet users. However, as the penetration levels pick up, small and medium businesses are slowly coming to terms with using the internet platform to market their wares. Most enterprises have […]

India has not enjoyed high internet penetration levels – though in absolute terms, the country is still among those nations with the highest number of internet users. However, as the penetration levels pick up, small and medium businesses are slowly coming to terms with using the internet platform to market their wares.

Most enterprises have however not given this business opportunity a second thought. The reason, it is learned, has been the lack of awareness with respect to project execution.

India is one of the primary focus areas for Google and the company has taken it upon itself to grow this awareness. The search giant incorporaated the SMB Business Consulting close to one and a half years back to reach out to small businesses. Only 2 million of the over 40 million businesses in India have some sort of presence online.

In a recent report on the DNA, Google is learned to have made terrific strides forward in their venture.

“We are seeing the demand increasing. And we are well placed to ramp up the capacity from handling 1,000 calls to 5,000 calls per day. That will take about 2-3 months.”

The company has outsourced all of its SME consulting call center operations to a firm in Delhi. Google is now learned to be setting up one another call center in South India to cater to the vernacular languages of the south. The firm aims at providing support in 10 languages in the next 18 months.

Google’s SME consulting is mutually beneficial as India matures its online market. It will be interesting to see how much growth we can see in the next two to four years.

Network18 Corporate Structure To Be Simplified

Network18 – the media company that holds several prominent properties in the television, internet and print space is all set to consolidate its stock holdings. The company has presently listed its properties as five different properties on the stock exchange – Network18, Infomedia18, TV18, IBN18 and The Indian Film Company. According to reports on the […]

Network18 – the media company that holds several prominent properties in the television, internet and print space is all set to consolidate its stock holdings. The company has presently listed its properties as five different properties on the stock exchange – Network18, Infomedia18, TV18, IBN18 and The Indian Film Company.

According to reports on the Business Standard, these five companies will be restructured to exist as two entities. These two entities are expected to cater to the TV and non-TV space. The move is also expected to bring down the shareholding to 51%. The decision is already noted to have conveyed to the stock exchanges. Business Standard quotes a Mumbai based analyst as revealing,

“The five listed companies – Network18, Infomedia18, TV18, IBN18 and The Indian Film Company – will be restructured into two listed entities. The two companies will be divided based on TV and non-TV entities. Network18 will own controlling stake in the TV business and will hold other operating assets of the group. Network18 will subsequently become a holding-cum-operating company.”