No? Then you must be one very lucky soul. Several hundreds of users on Blackberry forums have been complaining for quite a while now about an issue with loss in connectivity to BIS when they leave a Wi-Fi network. To quote a user who’s facing the issue,
“I’ve been without BIS for over 3 hours now since i’ve left my house this morning. It happens everyday and is getting worse. Sometimes I lose it for 5 minutes, but 3 hours is ridiculous! I’m still connected to 3G. I can talk on the phone and I can use the browser for internet. But i can’t get my work emails and my apps don’t work. I tried resending my service books…nothing. I turned on and off all my services on the phone…nothing. I run the connection diagnostics and it says Blackberry Registration: No. I updated to the latest leak .161 and that didn’t help. This is so frustrating!!!!”
The issue is with a lot of Blackberry Torch 9800 handsets and so simply exchanging your handset for a new device will not help. Now while AT&T and RIM have apparently acknowledged the issue, there is still no official resolution on offer.
But from what users have noticed, the issue appears to be specific to those users who have upgraded from an older 9700 handset to the new 9800 Torch. The bug is apparently a compatibility issue between Blackberry OS 5 and OS 6.
If you are facing a similar issue, one workaround will be to initiate a master reset. Even if you are doing this, remember that while you restore your content, DO NOT restore any permissions and instead only copy your text and email messages. The idea is basically to set up your Wi-Fi networks anew and not import them from your older device.
It appears to be working for some users. Do try it out and let us know in the comments about your experience.