Google Software and Apps

Android App Refund Window Reduced To 15 Minutes

This is something that is likely to tick you off if you are an Android user. Google has announced a few significant changes to their Android marketplace. While most of the changes – like an increase in the size-cap of .APK files and the launch of a carousel on the market place home are positive changes, a new policy to restrict the refund window on paid apps is likely to irk many.

According to the latest update, Android users will now only get 15 minutes from the time of purchase to try an app before deciding to ask for a refund. This is drastically lower than the 24 hour window that existed until now. Why’s that? Eric Chu from the Android Developer Ecosystem explains,

“Since most users who request a refund do so within minutes of purchase, we will reduce the refund window on Market to 15 minutes. This change will be largely transparent to buyers, but will help developers manage their businesses more effectively.”

While a 24 hour window is agreeably too large for trying an app out, a 15 minute window does not help either. It makes sense to give the users at least an hour or two before shutting the refund window. What do you think?

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