Enterprises are looking more and more towards the web in order to be able to communicate better with their clients. These tools are used not just to communicate with customers, but also with suppliers as well as for internal purposes. Here is the percent of surveyed companies using the following web 2.0 to communicate with their customers:

1. Blogs : 51%
2. Video Sharing : 48%
3. Social Networking : 48%
4. RSS : 45%
5. Wikis : 37%
6. Podcasts : 37%
7. Tagging : 23%
8. Rating : 22%
9. Microblogging : 21%
10. P2P : 20%
11. Mashups : 14%
12. Prediction Markets : 9%

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